Last updated October 31, 2026
All sales are final
Market On The Green does not accept returns on food, beverages, or any other item purchased online or in store, and all sales are final. Because our food is prepared fresh to order, we cannot accept returned items and do not issue refunds once an order has been placed.
Please review your order before paying
Check your items, quantities, sizes, meat selections, and special instructions carefully at checkout. Once payment is completed the order goes straight to our kitchen and cannot be changed, cancelled, or refunded.
Orders not picked up
Orders that are paid for but not picked up are not refundable. If you are running late, call us at (203) 584-6997 and we will hold your order as long as we can.
Billing errors and duplicate charges
If you believe you were charged twice for the same order, or were charged for an order that was never placed, call us at (203) 584-6997 with the date, amount, and order number and we will review it. This is separate from a return request and does not change our all-sales-final policy for food that was prepared.
Rewards points
Rewards points redeemed on an order are applied as a discount at the time of payment and are not returned if the order is placed and paid.
Questions
Market On The Green · 135 Church St, New Haven, CT 06510 · (203) 584-6997